Support

DropWord Puzzles  ·  James Border

Thanks for playing DropWord Puzzles! If you're running into an issue or have a question, this page should help. If not, reach out directly — I'm happy to help.

Frequently Asked Questions

How do I form words?

Words must read left to right in a row, or top to bottom in a column. They must be at least 3 letters long and bounded by a blocker, an empty cell, or the edge of the grid. Diagonal words don't count.

Why isn't my word scoring?

There are a few reasons a word might not score:

• It's fewer than 3 letters long.
• It's not a valid word in the Scrabble dictionary (172,000+ words).
• A cross-connection between your word and an adjacent letter forms an invalid 2-letter combination — this invalidates both words. Try using a blocker to separate them.

What are blockers and how do I place them?

Long-press any empty cell on the grid to fill it and all empty cells below it in that column with blockers. Blockers act as word boundaries — use them to define where words start and end, and to separate letters that would otherwise form invalid cross-connections.

What is the wildcard tile?

A gold "?" tile occasionally appears in your tile row. Drag it to the grid and you'll be prompted to choose any letter. The wildcard completes words normally but scores 0 points for itself.

How does the undo work?

After placing a tile, you have 5 seconds to undo. Long-press the tile you just placed — it will pulse with an amber border while the undo window is open. Undo works for letter drops, wildcard placements, and blocker fills. There is no penalty for undoing.

How does the discard work?

Drag an unwanted tile upward toward the score bar and release it. A confirmation dialog will appear. Discarding costs 2 points — sometimes worth it to avoid a dead letter sitting on the board costing you 1 point per turn.

When does the game end?

Once a letter tile reaches the top row of the grid, a "Submit Score" button becomes available — you can choose to end the game and bank your score at any time from that point. If you keep going and a column fills completely with nowhere left to drop, the game ends automatically.

What is the Daily Challenge?

Every day a new seeded puzzle is available — everyone gets the same starting tiles. Your Daily Challenge score is submitted to the leaderboard so you can compare with other players.

I purchased Remove Ads but ads are still showing.

Try restoring your purchase: open the side menu and tap "Remove Ads" — if you've already purchased, you'll see a Restore option. Make sure you're signed in to the App Store with the same Apple ID used for the original purchase.

My stats or high score disappeared.

Game data is stored locally on your device. If you deleted and reinstalled the app, or restored from a backup, local data may not have carried over. Unfortunately this data cannot be recovered once lost. Going forward, your data persists as long as the app remains installed.